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We at Spanishonelook.com believe in having clear and transparent policy in reference to Refund & Exchange, so that our customer has a fair and good shopping experience with us.
Terms and Conditions for Return, Refund and Exchange: –
WE FOLLOW “NO RETURN POLICY“
Under few exceptions return will be accepted.
- Product sold are not entitled for Return, Refund and Exchange after Delivery.
- Products will be Returned with 100% refund amount only if the product is damaged (i.e. Torn or has a manufacturing defect) and informed to the company within 24hrs of delivery.
- Product returned due to size issue or any other factor apart form manufacturing defect will be charged at Rs.200/- (As the size other factors are selected by the customer)
- Products have free shipping but if the customer wants to Return a product wherein he or she does not like the product it is chargeable @Rs. 150/- per item,(Shipping Cost).
- Product sent on pre-paid payment (Online Payment) are only eligible for free return for the same is chargeable @Rs. 100/- per Item (Shipping Charges)
- In case of return of pre-paid order, the extra discount offered will also be deducted from the refundable amount.
- Product purchased under any scheme, offer, discount is not applicable for return.
- If the product returned has missing tags, promotional gift item sent (if any), then the 50% amount will be deducted from the refundable amount.
- If on Investigation the product is found to be damaged intentionally by the customer or used by the customer and then returned in such case 100% amount will be forfeited.
- Refund for the product will be done once the product is received by the company.
- If in case the customer does not share his account details with us for refund within 15 days of refund initiated, the amount will be forfeited by the company (as GST for the same has been submitted to the government).
- CUSTOMER HAS TWO WAYS TO INITIATE RETURN AND REFUND
- Give us a call on any of the mentioned number and our executive will take the details required for refund and return +91-73031283888, +91-9582436867, +91-7048958042.
- Send Us a WhatsAppon +91-73031283888 with the following details and refund details will be initiated and marked to you once completed.
Customer Name- xxxxxxxxxxxxxx
Customer Mobile No- xxxxxxxxxxxxxx
Bank Account Number- xxxxxxxxxxxxxx
IFSC Code xxxxxxxxxxxxxx
Account Holder’s Name- xxxxxxxxxxxxxx