FAQ'S

Our office is located in sector-10 ,Noida, India, just a few steps in the business heart of Uttar Pradesh. 

We ship from warehouses around the Uttar Pradesh, India. With an efficient shipping centers, we try to provide fastest delivery.

We generally provide Standard Delivery and on special request with a minimum extra charge we try to deliver product in 2 days.

Currently we do not offer international shipping and cannot accept credit cards from outside of the India.

Clothing Shop Online currently accepts Visa, MasterCard and COD.

For standard shipping, you should receive your order within 4-5 business days.

Company know you can’t wait to receive your order, which is why we will be sure to notify you when your order ships via email or in person message.

We begin processing orders as soon as they are placed, for this reason we are unable to cancel or make changes to orders after it is shipped but prior to shipping it can be done. Returns can be initiated through our customer care in person call.

We do offer exchanges at this time. If you’d like to make an exchange, simply return the unused goods back to us by calling on our customer care no:7048958042 and make a new purchase for the item or items you want through our site but in the case once the new item is purchased payment need to be in advance and exchange transit /courier charges to be paid by the customer.

Returns are accepted for all items within 14 days of delivery purchase. Please call our customer care number :708958042, or E-Mail us at spanishonelook@gmail.com or customersupport@spanishonelook.com

to initiate the returns process.

We are so sorry to hear that your order arrived in less than pristine condition!As we have 4x system of checking and dispatching order but we still are here to help you.Please let us make it right. Our customer service team will be more than happy to assist with processing a replacement order or issuing a refund. You may contact our customer service team at 7048958042.

The 4X system of checking the order is we have 4 check points where the product is check for defects before packing.

 

  1. At the time of tagging. At the time of thread cutting 3. At the time of quality check for defects. 4. At the time of final packaging product.

Don’t worry, it’s on its way! While we do our best to ship all orders in one package, there are times when orders will ship from multiple warehouses. If you did not receive multiple tracking numbers, please reach out to our customer service team for assistance.

Although we strive for perfection, we are human and sometimes the wrong items are shipped from our warehouses. We are so sorry for any inconvenience this has caused and our customer service team is here to help make things right. Please contact our customer service team via phone, so that they can work to get you your goods as soon as possible.

Product size information can be found toward the bottom of each product detail page as shown in the image below.

All products have care instruction tagged to it and even available at sight below description tag.